Is the return process different if I ordered through Amazon?
There is a difference in return processes between ordering on Amazon and ordering directly at Lull.com.
When purchased directly at Lull.com, customers enjoy Lull's 100-night risk-free trial and return period. Purchasers of the Lull mattress through Amazon have a 30-day return period.
If you purchased directly from Lull.com, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Lull during the 100 night trial period.
If you purchased a Lull mattress through Amazon, then follow these steps to begin your amazon return:
- Log into your Amazon account
- Go to the Amazon return page at https://wwww.amazon.com/returns/order
- Find your item in the list
- Click "Return or Replace Item"
- Amazon will help schedule a removal or arrange return shipping