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Top FAQs

Memory Foam vs. Hybrid Mattresses
How does the 365-Night Trial work for Lull mattresses?
If I don't like my mattress, will I get my money back?
Do Lull mattresses sleep hot like other memory foam mattresses?

Lull mattresses are designed to keep you comfortable all night long. Our mattresses are made using gel infused viscoelastic memory foam that dramatically enhances air flow and draws heat away from the body.

How do I get my mattress back in the box?

You don't. We pick it up fully expanded. If you are not completely satisfied with your sleeping experience within the first 365 nights, we will arrange for a free pickup and removal of your Lull mattress in its expanded form. Lull makes every effort possible to donate returned trial mattress to charities and organizations in need of beds.

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Delivery & Returns

Where are Lulls Shipped From?

To best serve our customers, and deliver your purchase in the shortest amount of time, your product will ship from one of several U.S. locations.

Is the return process different if I ordered through Amazon?

Mattress purchases made directly through Lull.com qualify for the 365-Night Trial.

Mattress purchases made through Amazon qualify for a 100-Night Trial.

There is a difference in return processes between ordering on Amazon and ordering directly at Lull.com.

If you purchased directly from Lull.com, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Lull.

If you purchased a Lull mattress through Amazon, then follow these steps to begin your amazon return:

  1. Log into your Amazon account
  2. Go to the Amazon return page at https://wwww.amazon.com/returns/order
  3. Find your item in the list
  4. Click "Return or Replace Item"
  5. Amazon will help schedule a removal or arrange return shipping
How do I return if I purchased on Amazon?

If you purchased your Lull on Amazon, you have up to 100 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly.

You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. Initially, you will have the option to schedule a UPS pickup. This is only available for mattresses that are still in the box. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label.

We recommend chatting with Amazon Customer Support directly for additional return options. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange a return.

How long before I receive my order?

Orders typically ship within 1-4 business days following your purchase. Once your order has shipped, we will provide you with tracking information.

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Before buying a Lull Mattress

Memory Foam vs. Hybrid Mattresses

A hybrid mattress, such as the Luxe Hybrid Mattress from Lull, combines the therapeutic benefits of foam with the support and resilience of springs.

What's the difference between a King and CA King?

A King (76"W x 80"L) is four inches wider (left to right) and four inches shorter (head to toe) than a California King (72"W x 84"L).

What kind of bed frame should I use?

You can use your Lull on any platform bed or box spring. We suggest a surface that allows for air ventilation to prevent mold.

Lull's Platform Bed Frame and Metal Bed Frame are excellent options.

What do you mean by "platform", "slatted", and "slats"?

Platform bed frames feature either horizontal slats or a solid platform for the mattress to rest on. Slatted bed frames are another name for the platform bed frame. They have slats to support the bed -which are the planks that are usually placed horizontally on a slatted bed frame. They're substitutes for a boxspring.

Will my Lull mattress work on an adjustable bed frame?

Yes, all Lull mattresses are compatible with most adjustable bed frames.

How long can I leave my Luxe Hybrid Mattress in the box after I receiveit?

We recommend removing the mattress from the box as soon as you receive it at your doorstep. If you'd like to wait to open your Lull, we recommend it stay in the box no more than 3 weeks.

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About the Luxe Hybrid Mattress

Can I remove my Luxe Hybrid Mattress cover?

We recommend that you do not remove your mattress cover unless instructed to do so by one of our Sleep Experts. Some Lull Mattresses utilize a fire retardant sock that contains small amounts of fiberglass, which makes the mattress fire retardant (the fiberglass allows us to sell a safe mattress without using harmful chemicals). The small amounts of fiberglass will not affect human health while sleeping, but you should not touch or place fabrics directly on the fire retardant sock.

Do Luxe Hybrid Mattresses off-gas harmful chemicals?

All foams used in Lull mattresses are CertiPUR-US Certified, which means that they meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals and certain flame retardants that may cause cancer and genetic defects. All foams meet the standard of less than 0.5 parts per million VOC (volatile organic compounds).

What are the finished dimensions of Lull mattresses?

Twin - 38” x 75” x 13”
Twin XL - 38” x 80” x 13”
Full - 54” x 75” x 13”
Queen - 60” x 80” x 13”
King - 76” x 80” x 13”
CA King - 72” x 84” x 13”

Does the mattress sleep hot like other memory foam mattresses?

Lull mattresses are designed to keep you comfortable all night long. Our mattresses are made using gel infused viscoelastic memory foam that dramatically enhances air flow and draws heat away from the body.

How can I leave a review for my Luxe Hybrid Mattress?

Whether you're happy or dissatisfied with your mattress we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

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About the Original Mattress

Lull Original Mattress vs. latex foam mattresses
Can I remove my Original Lull Mattress cover?

We recommend that you do not remove your mattress cover unless instructed to do so by one of our Sleep Experts. Some Lull Mattresses utilize a fire retardant sock that contains small amounts of fiberglass, which makes the mattress fire retardant (the fiberglass allows us to sell a safe mattress without using harmful chemicals). The small amounts of fiberglass will not affect human health while sleeping, but you should not touch or place fabrics directly on the fire retardant sock.

Can I purchase a replacement cover?

Yes. Please call our customer support at 800-301-5845 and they will take care of everything.

Do Original Lull Mattresses off-gas harmful chemicals?

All foams used in Lull mattresses are CertiPUR-US Certified, which means that they meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals and certain flame retardants that may cause cancer and genetic defects. All foams meet the standard of less than 0.5 parts per million VOC (volatile organic compounds).

What are the finished dimensions of Lull mattresses?

Twin - 38” x 75” x 10”
Twin XL - 38” x 80” x 10”
Full - 54” x 75” x 10”
Queen - 60” x 80” x 10”
King - 76” x 80” x 10”
CA King - 72” x 84” x 10”
Dimensions are approximate.

Does the mattress sleep hot like other memory foam mattresses?

Lull mattresses are designed to keep you comfortable all night long. Our mattresses are made using gel infused viscoelastic memory foam that dramatically enhances air flow and draws heat away from the body.

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Lull Mattress Protector

How does the 100-Night Trial work for the protector?

After you order the Lull Protector, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we’ll provide a return shipping label at no cost to you. For more info on our return policy, click here.

If I don't like the Lull Protector, will I get my money back?

Yes. If you find that during your trial period the Lull Protector is not to your liking, then we’ll fully refund it at no cost to you.

How can I leave a Review of The Lull Protector?

Whether you're happy or dissatisfied with our protector we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

Do I have to use the original box to return the protector?

No, you can use your original Lull box or any unmarked cardboard box to ship your return.

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Lull Sheets Set

How do I care for my sheets?

The Lull Sheets are machine washable, so you can keep them fresh and free of allergens. We recommend you wash your sheets before first use. Machine wash cold, separately with mild detergent. Tumble dry, lowest heat setting. Warm iron as needed.

What are the dimensions of the sheets?

Size

Fitted Sheet

Flat Sheet

Pillowcase Pair

Twin

39” x 75” x 13”

71” x 98”

20” x 27”

Twin XL

39” x 80” x 13”

71” x 104”

20” x 27”

Full

54” x 75” x 13”

86” x 98”

20” x 27”

Queen

60” x 80” x 13”

92” x 104”

20” x 27”

King

78” x 80” x 13”

110” x 104”

20” x 37”

Cal King

72” x 84” x 13”

110” x 104”

20” x 37”

How much are the sheets?

Twin $99

Twin XL $99

Full $129

Queen $129

King $139

Cal King $139

Where do the sheets ship from?

To best serve our customers, your sheets will ship from one of four U.S. locations in order to deliver your sheets in the shortest amount of time.

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Lull Duvet Cover

How do I care for my Lull Duvet Cover?

The Lull Duvet Cover is machine washable, so you can keep it fresh and free of allergens. We recommend you wash your duvet cover before first use. Machine wash cold, separately with mild detergent. Tumble dry, lowest heat setting. Warm iron as needed.

What are the dimensions of the duvet cover?

Size

Dimensions

Twin / Twin XL

68” x 88”

Full / Queen

88” x 98”

King / Cal King

107” x 98”

How much is the duvet cover?

Twin / Twin XL $99

Full / Queen $125

King / Cal King $150

Where does the duvet cover ship from?

To best serve our customers, your duvet cover will ship from one of four U.S. locations in order to deliver your duvet cover in the shortest amount of time.

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Lull Duvet

How do I care for my duvet?

The Lull Duvet is machine washable, so you can keep it fresh and free of allergens. Machine wash cold, delicate cycle, mild detergent, front load washers only. Tumble dry, lowest heat setting or professionally dry clean. Do not iron. Do not bleach.

What are the dimensions of the Lull Duvet?

Twin / Twin XL Duvet 66” x 88”

Full / Queen Duvet 88” x 98”

King / Cal King Duvet 107” x 98”

How much is the Lull Duvet?

Twin / Twin XL $149

Full / Queen $199

King / Cal King $249

Where does the duvet ship from?

To best serve our customers, your duvet will ship from one of four U.S. locations in order to deliver your duvet in the shortest amount of time.

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Lull Pillow

How do I care for my pillow?

The Lull Pillow is machine washable, so you can keep it fresh and free of allergens. Machine wash warm, delicate cycle, mild detergent. Tumble dry, low heat with dryer balls or clean tennis balls. We recommend washing your pillow every 3-6 months.

What size pillows do you offer?

We offer two sizes. Our Standard Pillow is 20” x 28” and is recommended for Twin, Twin XL, Full and Queen size mattresses. Our King Pillow is 20” x 36” and is recommended for King and California King size mattresses.

How much is the Lull Pillow?

Standard $75

King $85

Do I need to fluff my pillow?

We recommend fluffing your pillow daily. Our fill is designed to recover to its original shape with a quick fluff.

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Lull Platform Bed Frame

How many slats are included with The Lull Platform Bed Frame and how much space is in between them?

Queen / King / Cal King: 28

Full: 26

Twin XL: 15

Twin: 13

Slats are spaced approximately 3 inches apart for all sizes.

If I don’t like The Lull Platform Bed Frame, will I get my money back?

Yes. If you find that during your trial period The Lull Platform Bed Frame is not to your liking, then we’ll fully refund it at no cost to you.

How does the 100-Night Trial work for The Lull Platform Bed Frame?

After you order your Lull Platform Bed Frame, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we'll send a courier to pick to pick it up for free - then we'll give you a full refund. For more info on our return policy, click here.

How can I leave a Review of The Lull Platform Bed Frame?

Whether you're happy or dissatisfied with our bed frame we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

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Lull Metal Bed Frame

Do I need to use a box spring with The Lull Metal Bed Frame?

No, The Lull Metal Bed Frame will support your mattress without a box spring. If you prefer added height, you may use a box spring or bunky board that fits inside the frame.

Will The Lull Metal Bed Frame work with other mattresses other than the Lull Mattress?

The Lull Metal Bed Frame will support any standard innerspring or foam mattress.

If I don’t like The Lull Metal Bed Frame, will I get my money back?

Yes. If during your trial period you find that the Lull Metal Bed Frame is not to your liking, then we’ll fully refund it at no cost to you.

How does the 100-Night Trial work for The Lull Metal Bed Frame?

After you order your Lull Metal Bed Frame, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we'll send a courier to pick to pick it up for free - then we'll give you a full refund. For more info on our return policy, click here.

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Lull Mattress Foundation

Does the Lull Mattress Foundation work with all mattress types?

The Lull Mattress Foundation will support any standard innerspring or foam mattress.

How is the Lull Mattress Foundation delivered?

We partner with ground shipping providers including FedEx to deliver your order to your home.

Do I need tools to assemble the Lull Mattress Foundation?

No tools are required to assemble the Lull Mattress Foundation. The Lull Mattress Foundation can be assembled and disassembled in less than five minutes.

Do I need a mattress foundation?

We recommend using the Lull Mattress Foundation with your Lull Mattress. Like a box spring, a mattress foundation raises the mattress making it easier to get in and out of bed. It also absorbs movement, reduces wear and creates a flat and firm structure for the mattress to rest on.

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