frequently asked questions

 

Top 10 FAQs

How does the 100-Night Trial work?

After you order your Lull mattress, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we'll send a courier to pick up the mattress for free - then we'll give you a full refund. No catch, honestly.  For more info on our return policy, click here.

If I don’t like it, will I get my money back?

Yes. If you find that the Lull mattress is not to your liking, then we’ll take it back and refund the full price. We will send a courier to your home to pick up the mattress at no charge to you.

Does the mattress sleep hot like other memory foam mattresses?

The Lull mattress is designed to keep you comfortable all night long. The top layer of the mattress is made of 1.5” gel infused viscoelastic memory foam. This layer provides dramatically enhanced air flow and draws heat away from your body.

How do I get the mattress back in the box?

You don't. We pick it up fully expanded. If you are not completely satisfied with your sleeping experience within the first 100 nights, we will arrange for a free pickup and removal of your Lull mattress in its expanded form. Lull makes every effort possible to donate returned trial mattress to charities and organizations in need of beds.

How does mattress delivery work?

We designed the Lull mattress so that we are able to compress and pack your mattress into a box the size of a mini fridge (21” x 20” x 42”) and ship your mattress free to your doorstep via FedEx Ground.

How long before I receive my mattress?

Lull mattresses typically arrive at your doorstep within 1-4 business days following your order. Once your mattress has shipped, we will provide you with information to track your order.

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Before buying a Lull Mattress

Lull vs. latex foam mattresses

Lull’s mattress includes gel infused memory foam that provides dramatically enhanced air flow and draws heat away from your body to keep you comfortable all night.  Our mattresses also include a combination of propriety conventional foam and polyurethane foam which we believe will relieve pressure from your body more effectively than the typical latex foam mattress. That’s right – no more aches and pains.

What kind of bed frame should I use?

You can use your Lull on any slatted bed frame, box spring or even the floor. The flatter the surface, the better. 

What do you mean by "platform", "slatted", and "slats"?

Platform bed frames feature either horizontal slats or a solid platform for the mattress to rest on. Slatted bed frames are another name for the platform bed frame. They have slats to support the bed -which are the planks that are usually placed horizontally on a slatted bed frame. They're substitutes for a box spring.

Will my Lull mattress work on an adjustable bed frame?

Yes, the Lull mattress should work just as well as any other foam mattress. 

What does a Lull mattress smell like?

Some people notice a "new mattress smell" for a few days, but it will disappear over time. Any smells that you notice with your Lull are normal when purchasing products that contain new foam. Our mattresses do not contain any harmful chemicals and all foams used are Certi-PUR certified. We suggest airing out the mattress for a bit before you sleep on it.    

Is there sales tax?

Sales tax is required in California, Indiana, and New Jersey.

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Delivery & Returns

Where are Lulls Shipped From?

To best serve our customers, your mattress will ship from one of three locations in order to deliver your mattress in the shortest amount of time. Lull mattresses ship from southern California, central Indiana, and northern New Jersey. 

Is the return process different if I ordered through Amazon?

Purchases made directly at Lull.com and indirectly at Amazon qualify for the 100-Night Trial. 

There is a difference in return processes between ordering on Amazon and ordering directly at Lull.com.

If you purchased directly from Lull.com, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Lull.

If you purchased a Lull mattress through Amazon, then follow these steps to begin your amazon return:

  1. Log into your Amazon account
  2. Go to the Amazon return page at https://wwww.amazon.com/returns/order
  3. Find your item in the list
  4. Click "Return or Replace Item"
  5. Amazon will help schedule a removal or arrange return shipping

How do I return if I purchased on Amazon?

If you purchased your Lull on Amazon, you have up to 100 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly.

You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. Initially, you will have the option to schedule a UPS pickup. This is only available for mattresses that are still in the box. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label.

We recommend chatting with Amazon Customer Support directly for additional return options. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange a return.

How long before I receive my mattress?

Lull mattresses typically arrive at your doorstep within 1-4 business days following your order. Once your mattress has shipped, we will provide you with information to track your order.

Who will deliver my mattress?

We work with Federal Express (FedEx) to ensure your mattress is delivered right to your front door.

I received an email saying my order has shipped, so why can't I track it on the FedEx website?

If you received an email saying that your order has shipped, then your mattress is indeed on its way to your home. It may take up to 24 hours for the FedEx system to reflect the location of your shipment. Please note your tracking number may appear as "not found" in the FedEx system during the first 24 hours.

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About the Lull Mattress

Does your mattress off-gas harmful chemicals?

All foams used in the Lull mattress are CertiPUR-US Certified, which means that they meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals and certain flame retardants that may cause cancer and genetic defects. All foams meet the standard of less than 0.5 parts per million VOC (volatile organic compounds). 

How long can I leave my mattress in the box after I receive it?

We recommend removing the mattress from the box as soon as you receive it at your doorstep. If you'd like to wait to open your Lull, we recommend it stay in the box no more than 3 weeks.

How can I leave a Review of the Lull mattress?

Whether you're happy or dissatisfied with our mattress we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

How do I clean my Lull mattress?

If you need to clean your mattress, just spot clean the stain using cold water and a gentle detergent. Make sure the cleaned area is completely dry before replacing the cover or placing sheets back on the mattress. Please DO NOT machine wash or dry the mattress cover.

Do I need to flip the Lull mattress?

Nope! The Lull isn't designed to be flipped. If you and your partner have a significant difference between weights or if you sleep on one specific side of the mattress, we do recommend rotating the Lull every 3-6 months.

If I use the Lull mattress on the floor, how should it be maintained?

With all mattresses, there will be a chance of mildew due to the decreased airflow, especially over an organic surface. If you live in a humid climate, we recommend using a bed frame. If you do choose to use it on the floor, we recommend propping up your mattress to refresh airflow.

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Sleeping on your Lull

Does the Lull transfer movement?

 The Lull mattress has more movement isolation than a typical spring mattress, but that doesn't mean it's a stiff mattress. We focused on balancing movement isolation with memory foam. If there's someone more than six inches away from you, you won't feel or hear a thing.

Will the Lull "valley" like my old mattress did?

Nope. Lull mattresses are made with high quality foams designed to last for years. We offer a 10-year warranty so you can rest assured that you’re getting a great mattress.

Does the mattress sleep hot like other memory foam mattresses?

The top layer of the mattress is made of a 1.5" proprietary, gel infused viscoelastic layer. This layer provides for dramatically enhanced air flow and draws heat away from the body, keeping you comfortable all night long.

If I have a medical problem, will the Lull be okay for me?

Since every medical condition is different, it's difficult to say for sure. Consulting a doctor may be a preferable option, but feel free to call in and talk to us about your medical problems -we may know of other customers with similar concerns. The only way to truly know if Lull is the right fit is to try it out, so take advantage of our 100 Night Trial.

What's the weight capacity of the mattress?

The Lull mattress was designed to comfortably support two people weighing up to 250 lbs each. Or two people plus a really large dog, each weighing up to 166.666667 lbs. :-)

Adjusting from innerspring to memory foam

If you are switching from a lifetime of sleeping on an innerspring mattress to sleeping on a memory foam mattress, a break-in period where your body adjusts to the new support is common because the materials have not had time to soften and conform to your body.

It is recommended to try a memory foam bed for at least 30 days, and why the 100-night trial period is valuable.

The old mattress you’ve been sleeping on for years has adjusted to the shape and size of your body as well as your sleeping positions. After years of repeated use, materials compress and no longer adequately support your body. That indentation left by your body may cause sagging, reducing sleep quality.

A new pair of shoes often requires a breaking in period. The same principle applies to your new mattress; it may not feel comfortable until the materials have stretched and softened.

The break in period allows time for your body to adapt to your new mattress, but also for it to adjust to you. If your old sleeping surface was beginning to break down, your body might have overcompensated to make you feel comfortable. A new sleeping surface means your body may have to readjust to the support of your new mattress.