frequently asked questions

How do I return if I purchased on Amazon?

If you purchased your Lull on Amazon, you have up to 100 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly.

You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. Initially, you will have the option to schedule a UPS pickup. This is only available for mattresses that are still in the box. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label.

We recommend chatting with Amazon Customer Support directly for additional return options. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange a return.

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