frequently asked questions

Is the return process different if I ordered through Amazon?

Purchases made directly at and indirectly at Amazon qualify for the 100-Night Trial. 

There is a difference in return processes between ordering on Amazon and ordering directly at

If you purchased directly from, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Lull.

If you purchased a Lull mattress through Amazon, then follow these steps to begin your amazon return:

  1. Log into your Amazon account
  2. Go to the Amazon return page at
  3. Find your item in the list
  4. Click "Return or Replace Item"
  5. Amazon will help schedule a removal or arrange return shipping