frequently asked questions

I received an email saying my order has shipped, so why can't I track it on the FedEx website?

If you received an email saying that your order has shipped, then your mattress is indeed on its way to your home. It may take up to 24 hours for the FedEx system to reflect the location of your shipment. Please note your tracking number may appear as "not found" in the FedEx system during the first 24 hours.

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