Question 1

How does the 100-Night Trial work for the mattress?

Accepted Answer

After you order your Lull mattress, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we'll send a courier to pick up the mattress for free - then we'll give you a full refund. No catch, honestly. For more info on our return policy, click here.

Question 2

If I don’t like the mattress, will I get my money back?

Accepted Answer

Yes. If you find that during your trial period the Lull mattress is not to your liking, then we’ll take it back and refund the full price. We will send a courier to your home to pick up the mattress at no charge to you.

Question 3

Does the mattress sleep hot like other memory foam mattresses?

Accepted Answer

The Lull mattress is designed to keep you comfortable all night long. The top layer of the mattress is made of 1.5” gel infused viscoelastic memory foam. This layer provides dramatically enhanced air flow and draws heat away from your body.

Question 4

How do I get the mattress back in the box?

Accepted Answer

You don't. We pick it up fully expanded. If you are not completely satisfied with your sleeping experience within the first 100 nights, we will arrange for a free pickup and removal of your Lull mattress in its expanded form. Lull makes every effort possible to donate returned trial mattress to charities and organizations in need of beds.

Question 5

How does mattress delivery work?

Accepted Answer

We designed the Lull mattress so that we are able to compress and pack your mattress into a box the size of a mini fridge (21” x 21” x 44”) and ship your mattress free to your doorstep.

Question 6

How long before I receive my mattress?

Accepted Answer

Lull mattresses typically ship within 1-4 business days following your order. Once your mattress has shipped, we will provide you with information to track your order.

Question 7

Where are Lulls Shipped From?

Accepted Answer

To best serve our customers, your mattress will ship from one of four U.S. locations in order to deliver your mattress in the shortest amount of time.

Question 8

Is the return process different if I ordered through Amazon?

Accepted Answer

Purchases made directly at Lull.com and indirectly at Amazon qualify for the 100-Night Trial.

There is a difference in return processes between ordering on Amazon and ordering directly at Lull.com.

If you purchased directly from Lull.com, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Lull.

If you purchased a Lull mattress through Amazon, then follow these steps to begin your amazon return:

Log into your Amazon account
Go to the Amazon return page at https://wwww.amazon.com/returns/order
Find your item in the list
Click "Return or Replace Item"
Amazon will help schedule a removal or arrange return shipping

Question 9

How do I return if I purchased on Amazon?

Accepted Answer

If you purchased your Lull on Amazon, you have up to 100 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly.

You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. Initially, you will have the option to schedule a UPS pickup. This is only available for mattresses that are still in the box. Also, the amount of return shipping will be deducted from your Amazon refund and you are responsible for printing the shipping label.

We recommend chatting with Amazon Customer Support directly for additional return options. Alternatively, you can contact Amazon Large Item Pickups toll-free at 866-423-5353 to arrange a return.

Question 10

How long before I receive my mattress?

Accepted Answer

Lull mattresses typically ship within 1-4 business days following your order. Once your mattress has shipped, we will provide you with information to track your order.

Question 11

Who will deliver my mattress?

Accepted Answer

We work with premium delivery services like Federal Express (FedEx) to ensure your mattress is delivered right to your front door.

Question 12

I received an email saying my order has shipped, so why can't I track it on the Shipping Provider's website?

Accepted Answer

If you received an email saying that your order has shipped, then your order is indeed on its way to your home. It may take up to 24 hours for the Shipping Provider's system to reflect the location of your shipment. Please note your tracking number may appear as "not found" in the Shipping Provider's system during the first 24 hours.

Question 13

Lull vs. latex foam mattresses

Accepted Answer

Lull’s mattress includes gel infused memory foam that provides dramatically enhanced air flow and draws heat away from your body to keep you comfortable all night. Our mattresses also include a combination of proprietary conventional foam and polyurethane foam which we believe will relieve pressure from your body more effectively than the typical latex foam mattress. That’s right – no more aches and pains.

Question 14

What kind of bed frame should I use?

Accepted Answer

You can use your Lull on any slatted bed frame, box spring or even the floor. We suggest a surface that allows for air ventilation to prevent mold.

Lull's Platform Bed Frame and Metal Bed Frame are excellent options.

Question 15

What do you mean by "platform", "slatted", and "slats"?

Accepted Answer

Platform bed frames feature either horizontal slats or a solid platform for the mattress to rest on. Slatted bed frames are another name for the platform bed frame. They have slats to support the bed -which are the planks that are usually placed horizontally on a slatted bed frame. They're substitutes for a box spring.

Question 16

Will my Lull mattress work on an adjustable bed frame?

Accepted Answer

Yes, the Lull mattress should work just as well as any other foam mattress.

Question 17

What does a Lull mattress smell like?

Accepted Answer

Some people notice a "new mattress smell" for a few days, but it will disappear over time. Any smells that you notice with your Lull are normal when purchasing products that contain new foam. Our mattresses do not contain any harmful chemicals and all foams used are Certi-PUR certified. We suggest airing out the mattress for a bit before you sleep on it.

Question 18

Is there sales tax?

Accepted Answer

Sales tax is collected in certain states as required by law. Some states also charge an additional recycling fee for any order that includes the purchase of a mattress.

Question 19

Can I remove my mattress cover?

Accepted Answer

We recommend that you do not remove the mattress cover. If you need to remove the cover for any reason, we recommend that you do not touch or place anything on the fire retardant sock. The Lull Mattress fire retardant sock contains small amounts of fiberglass, which makes the mattress fire retardant (the fiberglass allows us to sell a safe mattress without using harmful chemicals). The small amounts of fiberglass will not affect human health while sleeping, but you should not touch or place fabrics directly on the fire retardant sock.

Question 20

Does your mattress off-gas harmful chemicals?

Accepted Answer

All foams used in the Lull mattress are CertiPUR-US Certified, which means that they meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals and certain flame retardants that may cause cancer and genetic defects. All foams meet the standard of less than 0.5 parts per million VOC (volatile organic compounds).

Question 21

How long can I leave my mattress in the box after I receive it?

Accepted Answer

We recommend removing the mattress from the box as soon as you receive it at your doorstep. If you'd like to wait to open your Lull, we recommend it stay in the box no more than 3 weeks.

Question 22

How can I leave a Review of the Lull mattress?

Accepted Answer

Whether you're happy or dissatisfied with our mattress we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

Question 23

How do I clean my Lull mattress?

Accepted Answer

If you need to clean your mattress, just spot clean the stain using cold water and a gentle detergent. Make sure the cleaned area is completely dry before replacing the cover or placing sheets back on the mattress. Please DO NOT machine wash or dry the mattress cover.

Question 24

Do I need to flip the Lull mattress?

Accepted Answer

Nope! The Lull isn't designed to be flipped. If you and your partner have a significant difference between weights or if you sleep on one specific side of the mattress, we do recommend rotating the Lull every 3-6 months.

Question 25

Does the Lull transfer movement?

Accepted Answer

The Lull mattress has more movement isolation than a typical spring mattress, but that doesn't mean it's a stiff mattress. We focused on balancing movement isolation with memory foam. If there's someone more than six inches away from you, you won't feel or hear a thing.

Question 26

Will the Lull "valley" like my old mattress did?

Accepted Answer

Nope. Lull mattresses are made with high quality foams designed to last for years. We offer a 10-year warranty so you can rest assured that you’re getting a great mattress.

Question 27

Does the mattress sleep hot like other memory foam mattresses?

Accepted Answer

The top layer of the mattress is made of a 1.5" proprietary, gel infused viscoelastic layer. This layer provides for dramatically enhanced air flow and draws heat away from the body, keeping you comfortable all night long.

Question 28

If I have a medical problem, will the Lull be okay for me?

Accepted Answer

Since every medical condition is different, it's difficult to say for sure. Consulting a doctor may be a preferable option, but feel free to call in and talk to us about your medical problems -we may know of other customers with similar concerns. The only way to truly know if Lull is the right fit is to try it out, so take advantage of our 100 Night Trial.

Question 29

What's the weight capacity of the mattress?

Accepted Answer

The Lull mattress was designed to comfortably support two people weighing up to 250 lbs each. Or two people plus a really large dog, each weighing up to 166.666667 lbs. :-)

Question 30

Adjusting from innerspring to memory foam

Accepted Answer

If you are switching from a lifetime of sleeping on an innerspring mattress to sleeping on a memory foam mattress, a break-in period where your body adjusts to the new support is common because the materials have not had time to soften and conform to your body.

It is recommended to try a memory foam bed for at least 30 days, and why the 100-night trial period is valuable.

The old mattress you’ve been sleeping on for years has adjusted to the shape and size of your body as well as your sleeping positions. After years of repeated use, materials compress and no longer adequately support your body. That indentation left by your body may cause sagging, reducing sleep quality.

A new pair of shoes often requires a breaking in period. The same principle applies to your new mattress; it may not feel comfortable until the materials have stretched and softened.

The break in period allows time for your body to adapt to your new mattress, but also for it to adjust to you. If your old sleeping surface was beginning to break down, your body might have overcompensated to make you feel comfortable. A new sleeping surface means your body may have to readjust to the support of your new mattress.

Question 31

How does the 100-Night Trial work for the protector?

Accepted Answer

After you order the Lull Protector, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we’ll provide a return shipping label at no cost to you. For more info on our return policy, click here.

Question 32

If I don't like the Lull Protector, will I get my money back?

Accepted Answer

Yes. If you find that during your trial period the Lull Protector is not to your liking, then we’ll fully refund it at no cost to you.

Question 33

How can I leave a Review of The Lull Protector?

Accepted Answer

Whether you're happy or dissatisfied with our protector we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

Question 34

Do I have to use the original box to return the protector?

Accepted Answer

No, you can use your original Lull box or any unmarked cardboard box to ship your return.

Question 35

Is The Lull Protector available on Amazon?

Accepted Answer

Yes, The Lull Protector is available on Amazon. Please note the differences in return policies.

Question 36

What is the protector cover made of?

Accepted Answer

Our protector is made from Polyester and Rayon to provide comfort, stretch and flexibility.

Question 37

How do I care for my sheets?

Accepted Answer

The Lull Sheets are machine washable, so you can keep them fresh and free of allergens. We recommend you wash your sheets before first use. Machine wash cold, separately with mild detergent. Tumble dry, lowest heat setting. Warm iron as needed.

Question 38

How much are the sheets?

Accepted Answer

Twin $99

Twin XL $99

Full $129

Queen $129

King $139

Cal King $139

Question 39

Where do the sheets ship from?

Accepted Answer

To best serve our customers, your sheets will ship from one of four U.S. locations in order to deliver your sheets in the shortest amount of time.

Question 40

How long until I receive the Lull Sheets?

Accepted Answer

The Lull Sheets will typically ship within 1-4 business days following your order. Once your Lull Sheets have shipped, we will provide you with information to track your order.

Question 41

What are the Lull Sheets made from?

Accepted Answer

The Lull Sheets are made from 100% long-staple Egyptian cotton.

Question 42

How do I care for my Lull Duvet Cover?

Accepted Answer

The Lull Duvet Cover is machine washable, so you can keep it fresh and free of allergens. We recommend you wash your duvet cover before first use. Machine wash cold, separately with mild detergent. Tumble dry, lowest heat setting. Warm iron as needed.

Question 43

How much is the duvet cover?

Accepted Answer

Twin / Twin XL $99

Full / Queen $125

King / Cal King $150

Question 44

Where does the duvet cover ship from?

Accepted Answer

To best serve our customers, your duvet cover will ship from one of four U.S. locations in order to deliver your duvet cover in the shortest amount of time.

Question 45

How long until I receive the Lull Duvet Cover?

Accepted Answer

The Lull Duvet Cover will typically ship within 1-4 business days following your order. Once your Lull Duvet Cover has shipped, we will provide you with information to track your order.

Question 46

What is the Lull Duvet Cover made from?

Accepted Answer

The Lull Duvet cover is made from 100% long-staple Egyptian cotton.

Question 47

How do I care for my duvet?

Accepted Answer

The Lull Duvet is machine washable, so you can keep it fresh and free of allergens. Machine wash cold, delicate cycle, mild detergent, front load washers only. Tumble dry, lowest heat setting or professionally dry clean. Do not iron. Do not bleach.

Question 48

What are the dimensions of the Lull Duvet?

Accepted Answer

Twin / Twin XL Duvet 66” x 88”

Full / Queen Duvet 88” x 98”

King / Cal King Duvet 107” x 98”

Question 49

How much is the Lull Duvet?

Accepted Answer

Twin / Twin XL $149

Full / Queen $199

King / Cal King $249

Question 50

Where does the duvet ship from?

Accepted Answer

To best serve our customers, your duvet will ship from one of four U.S. locations in order to deliver your duvet in the shortest amount of time.

Question 51

How long until I receive my duvet?

Accepted Answer

The Lull Duvet will typically ship within 1-4 business days following your order. Once your Lull Duvet has shipped, we will provide you with information to track your order.

Question 52

What is the Lull Duvet made from?

Accepted Answer

The cover is made from 100% cotton. The microfiber fill is made from 100% polyester. No allergens here!

Question 53

How do I care for my pillow?

Accepted Answer

The Lull Pillow is machine washable, so you can keep it fresh and free of allergens. Machine wash warm, delicate cycle, mild detergent. Tumble dry, low heat with dryer balls or clean tennis balls. We recommend washing your pillow every 3-6 months.

Question 54

What size pillows do you offer?

Accepted Answer

We offer two sizes. Our Standard Pillow is 20” x 28” and is recommended for Twin, Twin XL, Full and Queen size mattresses. Our King Pillow is 20” x 36” and is recommended for King and California King size mattresses.

Question 55

How much is the Lull Pillow?

Accepted Answer

Standard $75

King $85

Question 56

Do I need to fluff my pillow?

Accepted Answer

We recommend fluffing your pillow daily. Our fill is designed to recover to its original shape with a quick fluff.

Question 57

Where does the pillow ship from?

Accepted Answer

To best serve our customers, your pillow will ship from one of four U.S. locations in order to deliver your pillow in the shortest amount of time.

Question 58

How long until I receive my pillow?

Accepted Answer

The Lull Pillow will typically ship within 1-4 business days following your order. Once your pillow has shipped, we will provide you with information to track your order.

Question 59

How many slats are included with The Lull Platform Bed Frame and how much space is in between them?

Accepted Answer

Queen / King / Cal King: 28

Full: 26

Twin XL: 15

Twin: 13

Slats are spaced approximately 3 inches apart for all sizes.

Question 60

If I don’t like The Lull Platform Bed Frame, will I get my money back?

Accepted Answer

Yes. If you find that during your trial period The Lull Platform Bed Frame is not to your liking, then we’ll fully refund it at no cost to you.

Question 61

How does the 100-Night Trial work for The Lull Platform Bed Frame?

Accepted Answer

After you order your Lull Platform Bed Frame, we’ll ship it right to your doorstep for free. Try it out in your home for 100 nights. If you don't love it within the first 100 nights, we'll send a courier to pick to pick it up for free - then we'll give you a full refund. For more info on our return policy, click here.

Question 62

How can I leave a Review of The Lull Platform Bed Frame?

Accepted Answer

Whether you're happy or dissatisfied with our bed frame we'd like to hear from you. Please leave a review on our website at lull.com/reviews or contact us directly to provide feedback.

Question 63

Do I have to use the original box to return The Lull Platform Bed Frame?

Accepted Answer

No. Don't worry about a thing, we'll pick it up at no cost to you.

Question 64

Is The Lull Platform Bed Frame available on Amazon?

Accepted Answer

Yes, The Lull Platform Bed Frame is available on Amazon. Please note the differences in return policies.

Lull Metal Bed Frame

Do I need to use a box spring with The Lull Metal Bed Frame?

Will The Lull Metal Bed Frame work with other mattresses other than the Lull Mattress?

If I don’t like The Lull Metal Bed Frame, will I get my money back?

How does the 100-Night Trial work for The Lull Metal Bed Frame?

How can I leave a Review of The Metal Bed Frame?

Do I have to use the original box to return The Metal Bed Frame?

How long before I receive The Lull Metal Bed Frame?

How far apart are the metal wires on the Lull Metal Bed Frame?

What is the material of the Lull Metal Bed frame?

Can I put the Lull Metal Bed Frame on bed risers?

What is the height from floor to the top of the platform?

Do I need to use a box spring?

Can I use a headboard/footboard with the Metal Bed Frame?

What is the weight capacity of the Lull Metal Bed Frame?

How is The Lull Metal Bed Frame delivered?

How long does it take to assemble The Lull Metal Bed Frame?

Do I need tools assemble The Lull Metal Bed Frame?

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